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Absolutely. Lanesurf connects with most modern TMS platforms, load boards, compliance portals, and CRMs. But you don't need to wait on IT — just send over an Excel with your current loads, and the agent can start working immediately. Full integration takes less than 10 days and runs in parallel while results start flowing.

Yes. Whether a carrier calls back or your team follows up, Lanesurf remembers the full context — the lane, the quoted rate, if it was on hold, or flagged for compliance. No repeating yourself. It picks up right where it left off and acting naturally like a human.

If the agent detects something wrong or unclear — like a team-driver requirement, an edge-case rate, or missing COI — it doesn’t guess. It flags the issue, pauses the conversation, and either alerts your team or hands off the call — no assumptions, no risks.

Lanesurf adapts to how your team runs. You can tune: MC vetting and compliance checks,Escalation logic, Tone and firmness during negotiations, Lane-specific pricing thresholds,We use your SOPs or rep call recordings to configure the agent to match your best people — consistently.

Your data is encrypted in transit and at rest using AES-256 and TLS 1.2+. We enforce strict access controls, role-based permissions, MFA, and detailed audit logs. We treat your load data like it's our own — locked down and protected.