Lanesurf SMS Program Terms

Program: Lanesurf SMS

Lanesurf SMS — a business-to-business messaging program serving US freight brokers and motor carriers.

Lanesurf uses SMS to communicate with freight industry professionals about available freight loads, rate quotes, load confirmations, appointment windows, dispatch coordination, and other operational trade communications directly related to the freight transportation business. Messages may follow up on prior voice conversations with our AI voice agents.

You may receive up to approximately 10 messages per week through this program, though volume may vary depending on active loads and communication context.

Program: Lanesurf Track & Trace SMS

Lanesurf Track & Trace — an operational load-tracking messaging program for motor carriers hauling loads booked with a Lanesurf brokerage customer.

Program description: Track & Trace sends operational load-tracking messages — pickup and delivery check-ins, appointment confirmations, ETA requests, and delivery status confirmations — to drivers and dispatchers of motor carriers who have booked a load with a Lanesurf brokerage customer. Messages identify the brokerage customer's tracking team by name.

How you opt in: Before any tracking message is sent for a load, your carrier approves SMS tracking for that load via email confirmation or recorded verbal approval during booking. The first message on any thread always includes opt-out instructions.

Message frequency: Typically 5–10 messages per tracked load, concentrated around pickup and delivery windows.

Reply STOP to opt out at any time, or HELP for help. Msg & data rates may apply.

Program: Lanesurf Track & Trace Staff Alerts

Lanesurf Track & Trace Staff Alerts — an operational after-hours alert program for the staff of Lanesurf brokerage customers.

Program description: Staff Alerts sends one text to an enrolled employee of a Lanesurf brokerage customer when a load that customer is tracking needs attention — for example a missed appointment, a load running late, or a driver reply that needs a decision — outside the customer's staffed hours. Each alert names the load and the reason and links to the customer's own Lanesurf dashboard page for that load. Recipients are employees of the brokerage customer, not consumers.

How you opt in: Your employer (the Lanesurf brokerage customer) authorizes you in writing to receive after-hours alerts and gives Lanesurf the mobile number to use. You then receive one enrollment message asking you to reply YES. No alert is sent until you reply YES.

Message frequency: Varies with load activity. Alerts are sent only when a load needs attention outside your employer's staffed hours.

Reply STOP to opt out at any time, START to re-enroll, or HELP for help. For help you can also email [email protected]. Msg & data rates may apply.

Program: Lanesurf Load Alerts

Lanesurf Load Alerts — a recurring text alert program that tells US motor carriers about available truckload freight.

Program description: Load Alerts sends text messages to dispatchers and owner-operators of US motor carriers who have opted in. Each alert describes one available load from one of Lanesurf's freight brokerage customers (lane, equipment, weight, pickup date and, when published, rate) and gives the brokerage team's phone number to book it. Every alert begins with "Lanesurf Load Alerts:". Recipients are business contacts, not consumers.

How you opt in: You opt in in one of two ways:

1. On a recorded call with Lanesurf. At the end of the call you are asked: "Would you like Lanesurf to text you available load opportunities at this number? Up to 5 messages a week, msg & data rates may apply, reply STOP anytime, and agreeing is not required to work with us." If you say yes, we record your answer, your number and the date.
2. By subscribing from a Lanesurf email. Our emails may say: "Want load opportunities by email and text? Click here to subscribe. By subscribing, you agree to receive up to 5 texts a week from Lanesurf Load Alerts at the mobile number we have for you. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of doing business with us." The link opens a Lanesurf page that confirms your subscription, repeats these terms and shows the last digits of the number we will text. We record the time, your email address and the number.

After either step we send you one confirmation text: "Lanesurf Load Alerts: thanks for signing up. Reply YES to get texts about available loads, up to 5 msgs/wk. Msg&data rates may apply. Reply HELP for help, STOP to opt out." No load alert is sent until you reply YES. You can also join later by texting YES or START to a Lanesurf Load Alerts number.

Consent is recorded for each phone number. A number receives no alerts until the person who uses it replies YES to the confirmation text. That includes a number that belongs to someone other than the person who subscribed, such as a driver. We do not use purchased, rented or third-party contact lists. Agreeing to receive Load Alerts is not a condition of doing business with Lanesurf or its brokerage customers.

Message frequency: Up to 5 messages per week. Alerts are sent only between 8:00 AM and 9:00 PM in your local time.

Reply STOP to opt out at any time, START to opt back in, or HELP for help. For help you can also email [email protected]. Msg & data rates may apply.