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Privacy Policy

Last Updated: June 23, 2026

Ambinet Inc. dba Lanesurf ("Lanesurf," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered freight brokerage automation platform and related services (the "Services"). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information in several ways depending on how you interact with our Services:

1.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, company name, job title, and login credentials when you create an account
  • Business Information: Freight broker license number, MC/DOT numbers, company address, and billing information
  • Load Data: Shipment details including origin, destination, cargo type, weight, pickup/delivery times, and special requirements
  • Carrier Data: Information about carriers you work with, including contact details, equipment types, lane preferences, and performance history
  • Communication Preferences: Your settings for how AI agents should communicate on your behalf, including tone, negotiation parameters, and escalation rules
  • Support Communications: Information provided when you contact our customer support team

1.2 Information Collected Automatically

  • Usage Data: How you interact with the Platform, including features used, actions taken, and time spent on various functions
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Log Data: Server logs recording access times, pages viewed, and system errors
  • Cookies and Tracking Technologies: Information collected via cookies, pixels, and similar technologies to improve user experience and analyze usage patterns

1.3 Information from AI Communications

  • Call Recordings: Audio recordings of phone calls made by our AI agents on your behalf
  • Transcripts: Text transcriptions of voice communications
  • Email and SMS Content: Content of automated emails and text messages sent and received through the Platform
  • Negotiation Data: Rates quoted, counteroffers made, and terms discussed during carrier negotiations

1.4 Information from Third Parties

  • TMS and Integration Partners: Load and carrier data from your connected Transportation Management Systems
  • Compliance Providers: Carrier safety ratings, insurance status, and authority information from FMCSA, Highway, RMIS, and similar services
  • Load Boards: Market rate data and carrier availability from connected load boards

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Providing and Improving Services

  • Operating our AI-powered carrier sourcing and load booking platform
  • Facilitating communications between you and carriers
  • Automating rate negotiations and compliance verification
  • Tracking shipments and providing status updates
  • Personalizing and improving the Platform based on usage patterns
  • Developing new features and capabilities

2.2 AI Training and Improvement

  • Training and improving our AI models to better understand industry terminology and communication patterns
  • Enhancing negotiation strategies based on market data
  • Improving speech recognition and natural language processing

Note: We use anonymized and aggregated data for AI training. Your specific business data is not shared with other customers or used to train models in a way that would expose your confidential information.

2.3 Business Operations

  • Processing payments and managing subscriptions
  • Sending service-related communications and updates
  • Providing customer support and responding to inquiries
  • Conducting analytics and generating reports
  • Preventing fraud and ensuring platform security

2.4 Legal and Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Enforcing our Terms and Conditions
  • Protecting our rights and the safety of our users

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you have given us explicit permission to do so.

3.2 With Carriers

When our AI agents communicate with carriers on your behalf, we share necessary load details and your company information to facilitate bookings. This includes:

  • Your company name and contact information
  • Load specifications and requirements
  • Rate and scheduling information

3.3 With Service Providers

We engage trusted third-party service providers who assist in operating our Platform:

Service Type Purpose Data Shared
Cloud Infrastructure Hosting and data storage All platform data (encrypted)
Telephony Providers Voice call capabilities Phone numbers, call recordings
Email Services Email delivery Email addresses, message content
Payment Processors Billing and payments Payment information
Analytics Providers Usage analytics Anonymized usage data

3.4 With Integration Partners

When you connect third-party services (TMS, load boards, compliance providers), data is shared as necessary to enable those integrations.

3.5 For Legal Reasons

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of Lanesurf, our users, or the public.

3.6 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.7 SMS Consent and Mobile Information

Text messaging opt-in data and consent — including phone numbers collected for SMS purposes — will not be shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. Phone numbers used for text messaging are shared with our telephony service providers solely to deliver those messages.

4. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy:

  • Account Data: Retained while your account is active and for 3 years after termination
  • Load and Transaction Data: Retained for 7 years for compliance and audit purposes
  • Call Recordings: Retained for 2 years unless longer retention is required by law
  • Usage Logs: Retained for 1 year
  • Anonymized Analytics: May be retained indefinitely

You may request deletion of your data subject to our legal and contractual obligations.

5. Data Security

We implement comprehensive security measures to protect your data:

5.1 Technical Safeguards

  • Encryption: AES-256 encryption for data at rest; TLS 1.2+ for data in transit
  • Access Controls: Role-based access control (RBAC) and principle of least privilege
  • Authentication: Multi-factor authentication (MFA) required for all accounts
  • Network Security: Firewalls, intrusion detection, and DDoS protection
  • Vulnerability Management: Regular security scans and penetration testing

5.2 Organizational Safeguards

  • Employee Training: Regular security awareness training for all staff
  • Background Checks: Conducted for employees with data access
  • Incident Response: Documented procedures for security incident management

5.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 Access and Portability

You have the right to request a copy of the personal data we hold about you in a commonly used, machine-readable format.

6.2 Correction

You may request that we correct inaccurate or incomplete personal data.

6.3 Deletion

You may request deletion of your personal data, subject to certain exceptions (e.g., legal retention requirements).

6.4 Restriction and Objection

You may request that we restrict processing of your data or object to certain processing activities.

6.5 Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

6.6 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, and how it is used and shared.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You can opt out of the "sale" of your personal information. Note: Lanesurf does not sell personal information in the traditional sense.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email [email protected] or call us at (302) 614-7899.

8. International Data Transfers

Lanesurf is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on:

  • Standard Contractual Clauses approved by the European Commission
  • Other lawful transfer mechanisms as appropriate

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

9.1 Types of Cookies We Use

  • Essential Cookies: Required for the Platform to function properly (e.g., authentication, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how users interact with the Platform
  • Marketing Cookies: Used to deliver relevant advertisements (limited use)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a notice within the Platform

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ambinet Inc. dba Lanesurf
16192 Coastal Highway, Lewes, DE 19958
Phone: (302) 614-7899
Email: [email protected]
Website: https://lanesurf.com